Express service

Exclusive site visit attendance within a defined response time

  • Premium option for bespoke on-site assistance

  • Flexible response times tailored to customer requirements

  • Exclusively available within KROHNE Service Level Agreement (SLA) offerings

At a glance

  • Premium option for even faster remote or on-site support
  • Response times and scope of support subject to individual terms and conditions as defined in an SLA with KROHNE

Your challenge

When unplanned service is necessary to resume the operation, customers need a reliable service partner to act quickly and fix the issue. As time is of the essence, this requires more than just standard maintenance service, but a fast track support to keep plant downtime to a minimum and save revenue.

Our service

With express service KROHNE offers a corresponding premium upgrade to its Core Services for commissioning and maintenance that allows for even faster service response times. Based on individual Service Level Agreements (SLAs) with KROHNE, ultimate care customers are granted a defined reaction time.

KROHNE engineers will do all that is possible to fix the issue remotely in the first place. This allows customers to get their equipment back up and running quickly, helping to maintain productivity.     

Please check your local KROHNE office for availability of this service.

Your added value

  • Rapid response times for equipment set up and maintenance
  • Increased plant uptime and revenue due to faster commissioning and maintenance support
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